FAQ

Shipping & Refund

Informations can be found here.

About the Jewellery

All our jewellery is from the Parisian brand Les Cleias. The pieces are made using stainless steel, gold plating, and brass.

1. Jewellery Care & Maintenance

How should I maintain my jewellery?
Les Cleias Jewellery is designed for everyday wear. To keep it beautiful and durable, we recommend:

  • Removing jewellery before activities that may cause damage, such as swimming or exercising.
  • While water-resistant, avoid exposing jewellery to chlorine, saltwater, or excessive sweat.
  • Putting on jewellery last, after applying cosmetics and perfumes, and removing it first.
  • Gently polishing with a clean, dry, soft cloth as needed.
  • Storing jewellery in its pouch or case, away from excessive light and humidity.

How long does gold-plated jewellery last, and how should I care for it?
With proper care, 18K gold-plated jewellery can last for years.

  • Gently polish with a soft, dry cloth.
  • Use a soft-bristled brush to clean small crevices or intricate areas.

How should I care for stainless steel jewellery?
Our stainless steel collection is hypoallergenic, nickel-free, and lead-free.

  • Gently polish with a soft, dry cloth.
  • Use a soft brush for hard-to-reach spots.

How do I care for sterling silver jewellery?
Made of 92.5% pure silver and 7.5% copper, sterling silver is hypoallergenic, durable, and easy to polish for a shiny finish.

  • Gently clean with a soft cloth, mild soap and water, or silver polish.
  • Avoid exposure to sweat and cosmetics to preserve its shine.
  • Store in a cool, dry place, preferably in a cloth pouch or jewellery box.

Can I wear my jewellery in water?

  • Stainless steel and gold-plated jewellery can be worn in the shower and at the beach.
  • We do not recommend wearing them in pools.
  • Brass accessories should not be worn underwater.

2. Ring Sizes and Fit

Most Les Cleias rings are adjustable, but some styles are fixed and available in specific sizes. The size of each fixed ring is listed in the product description.

How do I find my ring size?
Measure the diameter of a ring that fits well or the circumference of your finger:

Diameter Ring Size Circumference
1.60 cm Size 50 15.92 mm
1.65 cm Size 52 16.56 mm
1.72 cm Size 54 17.20 mm
1.78 cm Size 56 17.83 mm
1.82 cm Size 58 18.40 mm

Note: Fingers can swell or shrink due to weather, time of day, or temperature, so your size may vary by up to 3 sizes.


About the Gift Cards

What types of gift cards does Green Lemon offer?
We offer gift cards for both in-store and online shop purchases, available in two denominations: HKD 300 and HKD 500.

How long is a gift card valid?
All gift cards are valid for 6 months from the date of purchase.

Can I get a refund for a gift card?
No, gift cards are non-refundable.

How do I use my online shop gift card after purchase?
After purchase, you'll receive an email with a unique code. To redeem it, enter this code during checkout in the designated gift card field on our website.

Are the gift cards divisible?

  • In-store gift cards: Not divisible; the full amount must be used in one transaction.
  • Online shop gift cards: Can be used in multiple transactions until the balance is fully redeemed.

Can I print a gift card to give as a gift?

  • Online shop gift cards: The email will include a printable version of the gift card with the code.
  • In-store gift cards: Will be sent to your address or available for pickup at our shop.

What should I do if my code doesn’t work?
Please contact our customer service at hello@greenlemonatelier.com for assistance.