Shipping & Returns

Shipping:

Hong Kong

  • Free Shipping on all Hong Kong Orders at HKD 500 and up
  • For orders below HKD 500, a shipping cost of HKD 50 applies
  • Free pick up available at our Central Store on 85 Hollywood Road (opposite PMQ)
  • Delivery time is around 2-3 business days

International

Find below the list of Countries we currently ship to:

  • Macao SAR & Taiwan: HKD 80 (1-3 Business Days)
  • Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Thailand, Vietnam: Express HKD 340 (1-3 Business Days), Standard HKD 200 (3-9 Business Days)
  • France, Germany, India, Israel, Italy, Netherlands, Spain, Sweden, Switzerland, United Arab Emirate, United Kingdom: Express HKD 500 (3-5 Business Days), Standard HKD 300 (5-9 Business Days)
  • Australia, Canada, Mexico, New Zealand: Express HKD 450 (3-5 Business Days), Standard HKD 360 (5-9 Business Days)

Enter your address at checkout to find your delivery options and costs.

If your country is not listed, you may send us an email for an inquiry (hello@greenlemonatelier.com).

Exchanges

All sales are final. We do not offer refunds of money. However, we do accept exchanges — you can choose another item of the same value.

To be eligible, the item(s) must be:

  • In its original and unused condition
  • Accompanied by its original packaging

To request an exchange, please contact us at hello@greenlemonatelier.com within 14 days of receiving your item(s). After this period, exchanges will not be accepted. The customer is responsible for covering shipping costs, or you may simply visit our store to exchange your item in person.

If your item is broken or defective upon arrival, please continue to read below.

Repairs

This section pertains to jewellery.

We offer a 12-month guarantee for all Les Cleias jewellery. After this period, we cannot accept repairs. To inquire about a repair, please contact us at hello@greenlemonatelier.com with detailed information, and we will provide you with return instructions. You are also welcome to visit our stores with the item(s).

Risk of Loss or Damage:
Green Lemon Atelier is not responsible for loss or damage that occurs during return shipments.

Final Decision:
Green Lemon Atelier reserves the right to make the final determination regarding exchanges and returns.