Shipping & Returns
Shipping
To Hong Kong
- Free Shipping on all Hong Kong Orders at HKD 500 and up
- For orders below HKD 500, a shipping cost of HKD 50 applies
- Free pick up available at our Central Store on 85 Hollywood Road (opposite PMQ)
- Delivery time is around 2-3 business days
To Macau
- Free Shipping on all Macau Orders at HKD 500 and up
- For orders below HKD 500, a shipping cost of HKD 80 applies
- Delivery time is around 2-3 business days
To Taiwan
- Free Shipping on all Taiwan Orders at HKD 500 and up
- For orders below HKD 500, a shipping cost of HKD 80 applies
- Delivery time is around 2-3 business days
IMPORTANT: For orders shipping to Taiwan, we require the recipient’s national ID number to process and send the package. There will be a box in the shopping cart where you can note down your ID number.
To South Korea
- Express HKD 340 (1-3 Business Days)
- Standard HKD 200 (3-9 Business Days)
IMPORTANT: For Korean customers, please kindly enter your shipping information in Latin alphabet (Romanization), as Korean characters may be difficult to process, and we cannot guarantee an accurate translation from our side.
To Indonesia, Japan, Malaysia, Philippines, Singapore, Thailand & Vietnam
- Express HKD 340 (1-3 Business Days)
- Standard HKD 200 (3-9 Business Days)
To France, Germany, India, Israel, Italy, Netherlands, Spain, Sweden, Switzerland, UAE & UK
- ExpressHKD 500 (3-5 Business Days)
- Standard HKD 300 (5-9 Business Days)
To Australia, Canada, Mexico & New Zealand
- Express HKD 450 (3-5 Business Days)
- Standard HKD 360 (5-9 Business Days)
Can't find your Country?
If your country is not listed, you may send us an email for an inquiry (hello@greenlemonatelier.com)
Exchanges
All sales are final. We do not offer cash refunds. Exchanges are allowed only for full‑price items and must be for an item of equal value. Sale/clearance items are final sale and cannot be returned or exchanged.
To be eligible for an exchange the item must:
- Be unused and in its original condition
- Include all original packaging and tags
Request an exchange within 14 days of delivery by emailing hello@greenlemonatelier.com with your order number and photos of the item. Exchanges submitted after 14 days will not be accepted.
If your item is broken or defective upon arrival, please continue to read below.
Repairs
What warranty do you offer?
All jewellery and leather goods bought at www.greenlemonatelier.com have a 1‑year warranty covering design defects from the purchase date.
Are natural variations covered?
No — natural materials (stone, leather) vary; slight differences from product photos are normal and not defects.
What is NOT covered by the warranty?
The warranty excludes:
- Normal wear and tear
- Neglect or poor maintenance (including loss or breakage of parts)
- Damage from misuse, abuse, modifications, or professional/commercial use
- Apparent defects or damage occurring during transport after delivery
- Repairs or work done by anyone not authorised by Green Lemon Atelier
- Size adjustments (rings, bracelets, necklaces)
How do I request a repair or warranty claim?
Email hello@greenlemonatelier.com with detailed information and photos; we will send return instructions.
Who is responsible for returns shipping risk?
Green Lemon Atelier is not responsible for loss or damage that occurs during return shipments.
Who decides on exchanges or returns?
Green Lemon Atelier reserves the final decision on exchanges, repairs, and returns.