Shipping & Returns
Shipping
We ship from Hong Kong internationally, with some Countries excempted.
To Hong Kong
- Free Shipping on all Hong Kong Orders at HKD 500 and up
- For orders below HKD 500, a shipping cost of HKD 50 applies
- Free pick up available at our Central Store on 85 Hollywood Road (opposite PMQ)
- Delivery time is around 2-3 business days
To Macau
- Free Shipping on all Macau Orders at HKD 500 and up
- For orders below HKD 500, a shipping cost of HKD 60 applies
- Delivery time is around 2-3 business days
To Taiwan
- Free Shipping on all Taiwan Orders at HKD 500 and up
- For orders below HKD 500, a shipping cost of HKD 60 applies
- Delivery time is around 3-4 business days
IMPORTANT: For orders shipping to Taiwan, we require the recipient’s national ID number to process and send the package. There will be a box in the shopping cart where you can note down your ID number.
To South Korea, Singapore & Malaysia
- Free Shipping on all Orders at HKD 850 and up
- For orders below HKD 850, a shipping cost of HKD 180 applies
- Delivery time is around 3-6 business days
IMPORTANT: For Korean customers, please kindly enter your shipping information in Latin alphabet (Romanization), as Korean characters may be difficult to process, and we cannot guarantee an accurate translation from our side.
To Japan, Indonesia, Philippines, Thailand & Vietnam
- Free Shipping on all Orders at HKD 850 and up
- For orders below HKD 850, a shipping cost of HKD 220 applies
- Delivery time is around 4-7 business days
To France, Germany, India, Israel, Italy, Netherlands, Spain, Sweden, Switzerland, UAE & UK
- Free Shipping on all Orders at HKD 1200 and up
- For orders below HKD 1200, a shipping cost of HKD 350 applies
- Delivery time is around 5-10 business days
To Australia, Canada, Mexico & New Zealand
- Free Shipping on all Orders at HKD 1200 and up
- For orders below HKD 1200, a shipping cost of HKD 450 applies
- Delivery time is around 5-10 business days
Where we don't ship
We currently do not ship to the United States or Mainland China.
Can't find your Country?
If your country is not mentioned, you may send us an email for an inquiry (hello@greenlemonatelier.com)
Shipping costs for purchases made via special payment links
Orders completed using a unique Shopify payment link (for items seen in‑store or in our Instagram Stories) are not eligible for free shipping. Normal shipping costs will apply, and charges depend on your shipping country (check above).
Customs and Import Duties
- Green Lemon Atelier is not responsible for any unexpected charges, delays, or changes resulting from local customs inspections or enforcement.
- Duties and taxes are assessed by your country’s customs authorities on imported items.
- Customs determine these fees based on the declared value, origin country, and product classification.
- Duties are usually calculated as a percentage of the declared value; taxes are often applied to the value of the goods plus shipping.
- Buyers are responsible for understanding and complying with their country’s customs rules and any related fees.
- Customs may require payment of duties and taxes before releasing parcels for delivery.
- These charges are separate from the product price and the shipping fee.
- If a recipient refuses payment and the parcel is returned or abandoned, Green Lemon Atelier may deduct applicable return or administration fees from any refund.
For detailed information on duties and taxes, please consult your local customs office or tax authority. If you have questions, contact our support team at hello@greenlemonatelier.com
Exchanges
Can I return my order for a refund?
No, all sales are final and we do not offer cash refunds. We do offer exchanges; see the next question for details.
Can I exchange an item, and what are the requirements?
Yes, exchanges are allowed only for full‑price items and must be for an item of equal value.
Sale and clearance items are final sale and cannot be exchanged.
To be eligible, the item must be unused, in its original condition, and include all original packaging and tags.
Request an exchange within 14 days of delivery by emailing hello@greenlemonatelier.com with your order number and photos; requests after 14 days cannot be accepted.
What if my item arrives broken or defective?
If your item arrives damaged or you notice a significant quality issue, please contact us within 14 days of the purchase date. Please follow the Quality Issues & Returns process below for details on how to submit your request and what is covered.
Quality Issues & Returns
What should I do if I notice a quality issue with my jewellery?
If you notice a significant quality issue or damage, please contact us within 14 days of the purchase date.
For in-store purchases, please visit the store where you made your purchase and bring your receipt.
For online purchases, please email hello@greenlemonatelier.com with a clear photo of the issue, a short description, and your receipt or proof of purchase. Please contact us before sending the item back.
What is considered a quality issue?
We assess each case individually. A return will only be accepted if the issue is considered a significant quality issue or defect that affects the appearance, function, or intended use of the jewellery.
Minor cosmetic imperfections that do not materially affect the appearance or use of the jewellery are not considered quality issues.
What is not covered as a quality issue?
The following are not considered quality issues:
- Normal wear and tear
- Neglect or improper care, including loss or breakage of parts
- Damage caused by misuse, abuse, modifications, or professional/commercial use
- Damage caused after delivery, including during transport arranged by the customer
- Repairs or alterations carried out by anyone not authorised by Green Lemon Atelier
- Size adjustments to rings, bracelets, or necklaces
Will Green Lemon Atelier cover the return shipping cost?
If we determine that the issue qualifies as a quality issue, Green Lemon Atelier will cover the return shipping cost for online purchases, provided the item is sent back from the original delivery address.
We do not cover shipping costs for in-store purchases or shipping costs from a country different from the original delivery country.
Who is responsible for returns shipping risk?
Green Lemon Atelier is not responsible for loss or damage that occurs during return shipments.
Who decides whether an issue qualifies as a quality issue?
Green Lemon Atelier will assess each case individually and has the final decision on whether an issue qualifies as a quality issue under this policy.